Account Manager, Nature Masterclasses Online

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Date: Jul 22, 2022

Location: New York, US Jersey City, US Philadelphia, US Washington, US

Company: Springer Nature Group

Nature Research is a flagship portfolio of journals, products and services including Nature and the Nature-branded journals, dedicated to serving the scientific community.

The person in this position is required to effectively manage inbound daily sales calls and generate leads through cold calling and prospecting, cultivating on-going relationships with potential clients, and propose services for these clients, culminating in the sale of services, namely the Online training platform Nature Masterclasses Online (NMO) to clients within North America.


Key Tasks will include but are not limited to the following:

  • Be a “hunter” primarily through outbound calling efforts to key stakeholders at institutions, as coordinated with their regional managers that they will be teamed with in their territory assignment, to sell Nature Masterclasses Online.
  • Work as an inside sales team member and perform outbound lead generation through cold calling, emails, and LinkedIn.
  • Work intensively to increase and improve product awareness within assigned territory by building and maintaining relationships with customers and channel partners and by attending and presenting at relevant industry conferences and trade shows.  
  • Convey, internally and externally, how customers use Nature Masterclasses Online and communicate any product updates/developments.
  • Work to exceed set call rates and other key performance indicators (KPIs) including tracking of pipeline and reporting against targeted goals.
  • Collaborate with internal departments to deliver solutions and provide quality service to new and existing customers
  • Ad hoc duties as needed.


Key relationships:

  • Close interaction and liaison with the Head of Nature Masterclasses
  • Liaise closely with the Regional institutional sales, careers and strategic partnership teams
  • Work closely with the Nature Masterclasses product team, Nature Research, marketing and project support team



  • Bachelor’s degree
  • Minimum of 2 years' experience in a similar sales role
  • Candidate must have a proven track record in Telesales and ideally can demonstrate their ability to comprehend new technology and to develop strategies to get meetings created for increasing sales
  • Candidate must have the ability to engage over the phone to identify customers’ pains & challenges then effectively present how our solutions can address their needs
  • Excellent oral and written communication skills
  • Experience working with CRM systems and related software
  • Top-notch customer service and follow-up
  • Highly creative and resourceful in recognizing and developing sales opportunities
  • Self-motivated and committed team player who enjoys a fast-paced and results-oriented work environment
  • Versatile problem solver
  • Dependable and punctual with excellent time management skills


We offer a comprehensive benefits package that includes:

  • Medical, Dental and Vision
  • Life and AD&D
  • 401(k)
  • Flexible Spending Accounts
  • Transit Accounts
  • Tuition Assistance
  • Summer Hours


Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “Equal Employment Opportunity Is The Law” poster:


Visit the Springer Nature Editorial and Publishing website at for more information about our Research E&P career opportunities.


Springer Nature is a leading global research, educational and professional publisher, home to an array of respected and trusted brands providing quality content through a range of innovative products and services.


Springer Nature is the world’s largest academic book publisher, publisher of the world’s highest impact journals and a pioneer in the field of open research. The company numbers almost 13,000 staff in over 50 countries and has a turnover of approximately EUR 1.5 billion. Springer Nature was formed in 2015 through the merger of Nature Publishing Group, Palgrave Macmillan, Macmillan Education and Springer Science+Business Media.


At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.