Account Support Executive (Sales Support), Sales Operations

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Date: May 15, 2024

Location: Tokyo, JP

Company: Springer Nature Group


About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit and follow @SpringerNature / @SpringerNatureGroup


The Account Support Executive fulfils a central role within the company and works closely with the sales team the customers and other internal stakeholders to prepare subscription (license) agreements for new and renewal business for online products accurately and in line with established targets.  In doing so, the goal is to achieve a high level of customer satisfaction in managing internal and external relationships.


The role of an Account Support Executive is vital to the business and has direct impact on customer satisfaction. The account support role is continuously enhanced by team training and by facilitating personal development.


Key tasks/ Main result areas:


  • Prepare renewals and planning while managing and updating renewal tracking tool for reporting and guidance to Sales Team (i.e. report on renewal status, workflows)
  • Prepare (in Salesforce system) the quote and contract to trigger invoicing
  • Be the first point of contact for Japan customers with regards to contract execution
  • Coordinate all customer correspondence and agreements within assigned international region
  • Proactive communicate with customer, align new contract terms & agreed fees and obtain the customer signed license
  • Manage customer requests in the assigned international region and provide assistance on daily operations (i.e. engage with customers in order to enhance customer data quality, answer questions connected to contract data, or invoicing data)
  • Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)
  • Provide feedback to improve sales and support workflows (in systems) to work more effective and efficient
  • Have excellent knowledge of Salesforce CRM system and safeguard data quality in CRM
  • Monitor and improve performance on key indicators
  • Generate reports and analysis on renewal sales progress for assigned region
  • Active participation in stakeholder and team meetings aimed at continuous improvement of customer satisfaction




At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit

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