Senior Business Analyst

About Us

Springer Nature Technology and Publishing Solutions, is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are ISO 9001 certified, driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.
We are proud to be an equal opportunity employer. All applicants will be considered for employment on the basis of merit alone, without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are on a quest to find a Senior Business Analyst to join our team and make the most of working in a fun environment while learning from the best. 

Springer Nature Technology and Publishing Solutions, is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology  and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are ISO 9001 certified, driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.

We are proud to be an equal opportunity  employer. All applicants will be considered for employment on the basis of merit alone, without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

SN Digital (SND) is a technology division of Springer Nature. We are responsible for maintaining and delivering millions of articles used by researchers, scientists and students around the globe.

We are 230 people based in London, Berlin, Lisbon, Pune, New York, Madrid, Dordrecht, and Heidelberg. We work in collaborative, multi-disciplinary delivery teams, developing digital products and services that answer user problems and support business goals.

The work is exciting and meaningful. Our culture is collaborative and friendly. We encourage and support growth, both personal and professional.

Having a good command of English is essential; collaboration is vital in our day to day work, so being able to communicate your ideas and understand others is critical.

This role is a terrific opportunity for friendly, curious people who want to get involved in our work, who love to learn, who will embrace and develop our culture, and help make SND a place where people and ideas can thrive.

We are intentionally looking to create teams that are diverse and inclusive. Diversity is the mix of culture, background, experience and personality that we all bring; inclusion is getting the mix to work better together. We want every team member to contribute to our shared goals while respecting each other's skills, knowledge and needs.                                                         

Visit sndigital.springernature.com to learn more about who we are and what we do.

Job Type:                                  Permanent                                      
Job Location:                           Tower 9, Magarpatta City, Pune - India (Hybrid Work Model)
Years of Experience:               7+ years
Educational Qualification:      B.E./ B.Tech/ B.Sc/ M.Sc/ BCA/ MCA / Any Graduate

About The Job                                                            

We are looking for a skilled and passionate Business Analyst to help us build the best products that enable the research community to advance the progress and understanding of science. Our customer-centric approach is fundamental to the way we work.

You will be joining a cross-functional delivery team with different nationalities, backgrounds and experience levels. All team members collaborate to deliver solutions that best satisfy the needs of our business, and we are working to create a culture that encourages new ideas and innovation that best suits Springer Nature’s vision.

About You          

You like working in a collaborative team where there is collective responsibility for the product.
You like getting involved with every stage of the software development lifecycle.
You can demonstrate experience in working successfully with teams to deliver software in an agile manner.
You can demonstrate your experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.
You will have excellent communication skills and articulate concepts and ideas from technical and functional business perspectives.
You can use available data to inform decisions, and build better products.
You will have a strong focus on high-quality customer experience and sustainable solutions.
You can demonstrate the outstanding analytical ability to solve complex problems.
You have proven experience in managing and resolving conflict with stakeholders.
Have experience working in a dynamic and collaborative environment.
You use your drive, creativity and initiative to move the team forward.
You have experience in driving continuous improvement and innovation across teams.
Have experience in coaching and the implementation of agile and lean principles.
You are intellectually curious and motivated - constantly looking for more context.
You disdain routine and get involved with a wide variety of different activities.

What you will be doing
Within 3 Months, you will:

Strengthen team ceremonies conducted regularly, adding value to the delivery process.
Have an understanding of the team’s context in the broader programme and business.
Have developed relationships with team members and core stakeholders.
Be familiar with the technology stack and data landscape
Can co-plan, organise and lead group sessions that generate ideas and resolve problems.
Can unearth the root cause(s) of pain points and validate business opportunities and problems.
Be an active participant of the Business Analyst communities.

By 3-6 months, you will:

Have a clear understanding of the team’s priorities and be able to communicate this to stakeholders.
Build relationships with key providers and dependent teams.
Be able to monitor, track and communicate progress, risks and issues to stakeholders.
Be able to prioritise competing demands and obtain buy-in from stakeholders.
Map, analyse and validate information flows and user journeys to and from the product/service digital estate.
Gauge the complexity or scope of a piece of work, collaboratively breaking it into smaller pieces as appropriate.
Contribute to blameless post-mortems.
Set context with your team to ensure any solutions co-defined provide business value whilst solving customer problems

By 6-12 months, you will:

Onboard new members to the team
Co-define the complexity or scope of a piece of work, breaking it into smaller pieces when appropriate.
Ensure scoped work aligns with programme and company vision
Contribute to the design of the system architecture.
Understand our customers’ needs, both internal and external, and how your work affects their experience.
Give and receive constructive feedback within your team.
Organise and run sessions with your discipline peers within the Business Analyst community.
Actively work alongside your team to define the vision and strategy of your product or service in terms of business and customer outcomes.
Define KPIs to measure product/service performance in terms of business and customer outcomes.
Have a thorough understanding of the potential opportunities and limitations of your product/service offering
Instil a data-driven approach to current and future product/service development.

Day to day responsibilities                                                                    

As part of an Agile product team, day-to-day, you will:

Engage in and/or facilitate ceremonies such as our daily stand-ups, planning, prioritisation and steering sessions, story kick-offs, collaborative analysis and design workshops, showcases to internal customers and regular retrospectives.
Work with our many and varied stakeholders to understand, analyse and scope new work.
Support your team members in problem-solving activities to remove blockers and complete agreed-upon work.                

#LI-HD1                   

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

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