Reviewer Engagement Associate

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Date: Jun 25, 2024

Location: Pune, IN

Company: Springer Nature Group


About Springer Nature Group:


Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit and follow @SpringerNature / @SpringerNatureGroup


Job Title: Reviewer Engagement Associate

Location: Pune

About the Brand:


Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.


About the Role:


We are seeking a motivated and detail-oriented Reviewer Engagement Associate to join our team. The successful candidate will play a pivotal role in building and maintaining relationships with authors, reviewers, and the broader academic community.


Role Responsibilities:


1. Data management and analysis:

  • Supporting journal EiCs, editorial boards and journal publishing colleagues in EBM recruitment by developing specific recommendations for reviewer support on their journal.
  • Identifying potential reviewers in a data-driven way according to predefined criteria; this approach will incorporate the use of internal data sources (such as previous authors/reviewers for a journal) as well as targeted outreach into the wider community.  
  • Tracking utilisation of reviewers by journals, and applying interventions to ensure that trained reviewers are utilised by EBMs, and that reviewer demographics reflect the community they serve, in line with our commitment to diversity and inclusion.
  • Maintaining proper quality assurance by coordinating processes and reporting on results.


2. Customer engagement:

  • Engaging external Editors-in-Chief, editorial boards and internal publisher teams with reviewer recruitment and utilisation, ensuring that goals, processes, and progress are clearly communicated to all parties.
  • Engaging prospective reviewers so that they agree to work with Springer Nature journals in reviewer roles. Ensuring that they are provided with the necessary training and tools for the role, and that where appropriate they are partnered with particular journals or Editors.
  • Working with members of the editorial engagement team to develop best practice resources for internal and external partners for reviewer boards.


3. Community engagement:

  • Engage with the wider research community to create opportunities for researchers to work with Springer Nature in a reviewer role. This will involve targeted outreach with a particular focus on early career researchers and researchers from communities that are under-represented on editorial boards.
  • Engage researchers that hold a reviewer role maintaining regular communication: ensuring that reviewers are aware of, have access to and utilise training and benefits associated with the role.
  • Encourage reviewers to join opportunities for networking by: joining Research Communities, taking part in live sessions, and receiving mentoring from the EBMs.


4. Process improvement:

  • Providing feedback to reporting and technology partners facilitate a scalable performance management process that our internal teams can use to monitor utilisation, agreement and completion rates for reviewers.
  • Working with the Editorial Engagement Support team to support a standardised on boarding experience for new reviewers by providing feedback on processes.
  • Contributing to a culture of continuous improvement by working to propose ways of improving (or building upon) existing processes,  and identifying new ways of supporting reviewer recruitment at scale.



Educational Qualification: University degree in any discipline of Science.


Years of Experience: 1+ year



  • Strong organizational skills, with attention to detail
  • Able to see tasks through to completion, working to (often competing) deadlines
  • Excellent interpersonal and communication skills
  • Actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team
  • Problem-solving
  • A high level of computer literacy – understands common software (e.g. Microsoft Office suite) and gains new software skills quickly



At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here


If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit

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