Account Development & Events Manager

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 year our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About the Brand:

Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology-driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.

We are proud to be an equal opportunity employer. All applicants will be considered for employment based on merit alone, without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Job Title: Account Development & Events Manager

Location: Pune, India

Purpose of the Role

This role is responsible for account development & events in India serving our larger strategic goals of expanding Open Access (OA) market share to become a market leader and positioning Springer Nature for future growth. Key purpose of the role is driving OA market growth by triggering sales leads and preparing upselling and OA opportunities with key accounts and educating customers on the transition to Transformative Agreements in the region. This role’s responsibilities include the planning, organizing and executing of an annual program of customer events and outreach, engagement activities to authors, and marketing for OA memberships. The role will work closely with the regional sales team ensuring optimal approach to customers is achieved . These activities include customer engagement via in-person visits, virtual meetings, pulling publication data, monitoring waiver rates per institution, marketing via local campaigns and promotion in coordination with new agreements, and live events including training, branding events, thought leadership events, onboarding events, etc.

Roles Responsibilities

• Prepare OA Account Development Plan for the region in conjunction with Head of Account Development and licensing managers
• Analyze market penetration, current OA agreements, and other useful metrics to develop / implement strategic plans geared towards maximizing OA market growth.
• Foster Institutional Memberships success developing, onboarding, and monitoring publishing metrics and relationships with customers, triggering marketing & event activities as needed.
• Develop and conduct OA customer focused training events and workshops to promote customer satisfaction and publication, resulting in renewal and revenue growth
• Develop new marketing tactics and aligned analysis to best address the regional-specific issues faced by OA customers
• Set annual in-person & virtual regional events plan with stakeholders (pivoting as required) including development of session topics, agenda setting, contact internal session leaders, set up session structure, prepare sessions, create final master deck, delivery meeting summary.
• Manage the invitation process: Create invitation list in collaboration with the stakeholders, send invitations, reminders and manage all communication with participants.
• Oversee logistics, i.e. hotel reservations, meeting spaces, meeting packages, transfers, social activities; ensuring that these all remain within corporate compliance requirements.
• Coordinate internal/customer facing communication and technical support of the online events
• Maintain CRM as it pertains to activities

Key Relationships

• Customers
• Regional Sales Team (Institutional Academic Sales and Institutional Corporate Sales)
• Regional Pune Marketing Team
• Customer Engagement Teams
• Marketing Strategy, Marketing Planning, Marketing Operations, Marketing Data, Analytics & Technology
• Publishing and Editorial
• Solutions Specialists

Experience, Skills & Qualifications

• 5 years proven excellence in management of sales, marketing, or applicable work experience in electronic publishing, software or internet industry
• Events planning and execution
• Product and/or Library marketing experience preferred
• OA experience a plus

Skills

• Be creative, organized and exhibit initiative
• Be customer-centric, demonstrate excellent entrepreneurial spirit, communication skills and a desire to work in a high-energy, goal-oriented environment
• Work independently, manage multiple assignments simultaneously, anticipate required activities/tasks, and work according to changing priorities and deadlines
• Proven to define and lead projects, experience in developing long-term product strategies & roadmaps.
• Financially aware and analytical
• Fluent spoken and written knowledge of English and Hindi
• Ability and willingness to travel frequently, approximately 25%

Qualifications

• BA or similar degree in marketing or business

#LI-DP1

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/