HR Advisor/HR Generalist

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Date: Jan 11, 2023

Location: New York, US

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. 

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The Human Resources Advisor will be a part of the US HR Service Delivery team who are the first point of contact for non-manager US based employees. HR Advisor will promote efficient and compliant delivery of standardized, straight forward inquiries and act as first level support to the requests raised in the country/region. They will receive incoming requests, respond with a high ratio of resolution and dispatch them to HR Specialists (e.g., Benefits or Payroll) as needed. This role is located in our New YOrk office on a hybrid working model. 


Responsibilities include:

  • Serve as first point of contact for employees for all questions that cannot be answered via the platform/ESS and advise on HR Services along the entire employee lifecycle.
  • Deliver HR operational support activities across various local HR processes alongside the employee lifecycle.
  • Execute high volume HR operational services along the employee lifecycle with a deep focus on customer service, employee experience, operational excellence and continuous improvement.
  • Act as a key accountant between the employee and the HR solutions portfolio with regards to key lifecycle events and personal lifecycle events.
  • Solve straight forward standardized questions and routes the answer back to the employee.
  • Route questions that need further expertise to the correct contact persons within HR and tracks the status.
  • Provide local statutory HR process expertise.
  • Support HR Specialists in achieving operational excellence.
  • Liaise with HR Managers and HR Business Partners to achieve resolution of local & global manager queries and requests
  • Work on a cross-divisional basis.


Experience, skills and qualifications:

  • BA/BS with 3 - 5 years of professional HR experience
  • Strong attention to detail and analytical skills
  • Ability to work autonomously and adapt while managing competing priorities to produce quality deliverables and meet tight deadlines
  • Adheres to strict confidentiality requirements and protection of sensitive HR data
  • Experience within a global organization and ability to interact with various departments and levels of management is a plus


If you are an internal applicant please inform your line manager.


Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below: 
•    Medical, Dental and Vision 
•    401(k) with company match and contribution
•    Hybrid office working policy, Summer Hours, and paid time off
•    Flexible Spending and Commuter programs
•    Multiple Life insurance options
•    Disability coverage
•    Tuition Assistance
•    Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
•    Employee Assistance Program
•    Family friendly benefits and a variety of employee discounts
•    An array of Employee Social Networks  


Annualized Base Salary Range: $65,000 – $75,000. The salary offer may vary based on work experience, education and skill level.


Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “Equal Employment Opportunity Is The Law” poster:
At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.