Senior Business Analyst

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Date: Apr 11, 2024

Location: London, GB

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

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Springer Nature is one of the world’s leading global research, educational and professional publishers. It is home to an array of respected and trusted brands and imprints, with more than 170 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, our imprints, books, journals and resources reach millions of people, helping researchers and scientists to discover, students to learn and professionals to achieve their goals and ambitions. The company has almost 13,000 staff in over 50 countries.


About Us         

We’re looking for a Business Analyst to join Data.SN within Springer Nature Operations. You would be joining a portfolio of work to drive sustained change in how Springer Nature uses and understands its data. The role is based in London (UK). There will be travel at times with colleagues in many of our global offices.


The work is exciting and meaningful.
Our culture is collaborative and friendly.
We encourage and support growth, both personal and professional.


Your Responsibilities

  • Map, analyse and validate information flows and processes  within a complex organisational setting to identify opportunities and interdependencies 
  • Identify pain points, unearth their root cause(s), and validate business opportunities and problems
  • Recommend changes to processes and systems so that the data teams produce can be trusted
  • Work with stakeholders and teams to support them in understanding our goals & vision, and uncover business needs
  • Work to design and lead pieces of analysis work that enable stakeholders and teams to make better decisions on how to manage our data and products
  • Design and measure experiments that are customer focussed and data-informed
  • Gathering and generating insights to advocate data-driven recommendations 
  • Communicate to teams how requirements are aligned with the business needs and “big picture” goals and vision
  • Collaborate and provide business analysis support to product managers, business sponsors, SMEs etc. 
  • Prioritise work and build buy-in from senior stakeholders
  • Identify and raise risks. Challenge assumptions 
  • Define and track success measures with the team
  • Question and influence conclusions; focusing on customer and business value
  • Facilitate workshops with a wide range of diverse stakeholders in the business
  • Promote business analysis best practices and principles within the BA community 


About You


  • You have experience working with senior stakeholders and leadership teams and supporting them on the organisational strategy
  • You can use available data for better decision making 
  • You have excellent communication skills and articulate concepts and ideas from technical and functional business perspectives
  • You have a strong focus on high-quality customer experience and sustainable solutions
  • You can demonstrate outstanding analytical ability to solve complex problems
  • You have proven experience in managing and resolving conflicts with stakeholders
  • You use your drive, creativity and initiative to move the team forward
  • You have experience in driving continuous improvement and innovation across team 
  • You have experience in coaching and the implementation of agile and lean principles
  • You are intellectually curious and motivated - constantly looking for more context
  • You disdain routine and get involved with a wide variety of different activities 
  • You are curious and motivated
  • Using various facilitation tools and techniques, you can demonstrate your experience in facilitating groups to achieve defined goals and outcomes


So what do we offer? 


  • 10% time every second Friday
  • Terrific personal training budget
  • Loads of social events
  • Secure bicycle storage & showers
  • 25 days leave plus public holidays
  • Flexible working hours
  • Cycle to Work scheme
  • Generous Pension Scheme
  • Flexibility to work from home 3 days a week

We are committed to growing and nurturing our people for the long term. At Springer Nature, we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles
Which steps can you expect from our application process?

  1. If your CV looks promising, we’ll contact you for an initial video conference interview – that will give you a chance to know some of our team, set shared expectations, and it will help us understand your motivation.
  2. Scenario interview – an assessment will take place so we understand how you work. You will get to know your future colleagues, the working environment and Springer Nature’s project



At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

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