Product Manager / Senior Product Manager (Entitlements)

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

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Purpose of the Role

We’re looking for an experienced Product Manager to lead our Entitlements team. The Entitlements team is an Agile development team based in Berlin and London with responsibility for the authorisation services that underlie our content platforms like SpringerLink and Nature. These services are essential to Springer Nature's institutional and individual sales and for enabling researcher access to scientific content on our platforms. The role involves working closely with our internal content platform and business systems teams to set a direction for the Entitlements services and to support innovations across Springer Nature that require the services.

Experience working on an Agile development team, strong interpersonal skills, and strong analytic thinking are all essential. Experience in academic publishing and with eCommerce, Identity & Access Management, and Business Systems is an advantage, but is not essential. We are open to hiring a promising Product Manager with less than 5 years of experience who is seeking to develop their skills and career. The role is based in Berlin, London or Lisbon.

What you will be doing

0-3 Months

• Understand the current scope of the Entitlements team and the landscape and priority of customer problems and business opportunities

• Engage with and understand internal and external research on the academic publishing market and our institutional customers

• Attend and contribute to Entitlements team rituals

• Form relationships with and develop the trust of the Entitlements team and senior internal stakeholders

• Form relationship within the Product Group at Springer Nature

• Write and deliver your first set of Objectives and Key Results for the Entitlements team 

• Begin delivering clear, data-led reports on the team’s progress toward its goals

• Begin managing work requests coming into the team from stakeholders

• Work with your line manager on a plan to develop your skills and career at Springer Nature

3-12 Months

• Engage in research with end users to better understand their needs

• Shape and deliver your vision, roadmap, and key performance indicators for the Entitlements team

• Support the team in delivering on that roadmap by advocating for your vision and identifying and being a catalyst for addressing gaps in or blockers to delivery

• Identify and implement improvements to the team’s processes to accelerate delivery

• Successfully bring product developments to market and measure their impacts for users and the business

• Regularly deliver data-led reports to management and other stakeholders

• Manage incoming work requests to the team by identifying the problem behind the requests, prioritising the problems, and collaboratively designing solutions to those problems that effectively address user and business needs

• Effectively park low priority problems and retire products as necessary

• Begin representing Springer Nature and influencing for our interests within industry initiatives and at industry conferences

• Support other Product Managers within the Product Group to deliver on their visions and to develop their skills

• Work with your line manager on a plan to further develop your skills and career in the coming year

12 Months on

• Become synonymous with your business area, so that all global Springer Nature colleagues know to come to you with problems and ideas in that area

• Become synonymous within the industry with your business area, so that members of the industry know to come to you with ideas in that area

• Mentor less experienced Product Managers to develop their skills and careers

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. #LI-CO1

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.