Product Manager

Job title: Product Manager, Payment Solutions

Location: London or Lisbon

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Purpose of the role:

This is an excellent opportunity for a product manager who wants to shape our vision for an innovative product that delights customers and supports the delivery of Springer Nature Open Research strategy. 

Our product caters for a complex set of user needs in the Open Access space, enabling Researchers to request funding for publication of their articles, transferring publication rights and in some cases, completing the payment. It also supports all aspects of processing of the APC coverage requests by institutional customers.

You will work closely with the Group Product Manager, end users, stakeholders and internal development teams, focussing on the broadly-defined  payment journey for our individual and institutional customers, ensuring their experience is intuitive and frictionless. It is both a challenging and highly rewarding role, and an opportunity to influence the direction of one of the core products in the Springer Nature portfolio.

Within 3-6 months, you will… 

• Develop a good understanding of customer problems,  engage with customers, validate your understanding of the market and customer needs 

• Utilise customer research and data insights to influence the direction of product development

• Collaborate with internal delivery teams to identify viable solutions to customer problems, optimise core user journeys and improve internal system capabilities 

• Lead or take active part in insight validation and solution scoping 

• Develop the roadmap for your team

• If needed, oversee the Agile delivery of individual workstreams within the programme, contribute to the prioritisation of user and business needs and manage day-to-day liaison with implementation teams

Within 12 months you will…  

• Collaborate with customers, stakeholders, partners and other Product Managers to co-create, and execute a product strategy that meets customer, commercial and technical needs

• Deliver measurable improvements to the Researchers and institutional customers experience and advocate the importance of user engagement

• Work with Product leadership and partners within Springer Nature to ensure we create a coherent user experience across SN platforms and products, aligned with overall Springer Nature product portfolio strategy

• Champion and represent the product management discipline inside and outside Springer Nature and ensure we keep up to date with best practices

Experience, Skills and Qualifications

• Experience of developing and managing customer-facing software products as part of an Agile team ( academic publishing experience valuable, but not essential)

• Experience of data-informed and user-led product development

• Experience working in fast-paced organisations, managing complexity and balancing strategic thinking with focus on the detail 

• Experience of working collaboratively with third parties and internal, distributed teams 

• Comfortable and able to communicate effectively  across various teams and stakeholder groups, influencing and negotiating to reach consensus

• Good relationship-building and very strong stakeholder management skills

• Strong analytical skills and ability to quickly absorb and utilise new information

• Resilience in overcoming challenges of a complex, fast-changing environment

• Understanding of technology sufficient to work effectively with developers

• Interest in digital technologies and publishing market trends

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.