Lead Quality Analyst

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Date: Nov 16, 2022

Location: Lisbon, PT

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Visit: group.springernature.com and follow @SpringerNature


Lead Quality Analyst at SNDigital


We are looking for a Lead Quality Analyst who can help the development teams build quality from the ground up in all stages of our software delivery.


As a Lead QA you are expected to be the enabler and influencer of quality for your team to bring the focus on quality to the forefront of development. Interaction and collaboration with different roles and teams is more valued than finding bugs or writing test scripts and documenting test cases or test charters. 


We would love to talk to you if you have the following mindset and approaches:


  • You will be the quality champion, and will plan, lead, visualise and follow-through on QA strategy, throughout the delivery process. You always communicate effectively within the team.
  • You will think in a curious, critical, analytical way and take a generalist approach, equally interested in the UX research, the BA findings, the PM’s timelines, as with the risks to delivery of the overall product. You are skilled at sharing your thoughts and findings in these areas. 
  • You will be collaborative and value people over processes, even though you still do champion the improvement of processes and cycle times. You will be the “friendly pair” and actively engage in all aspects of the team from story level kickoffs and organising bug bashes, to participating in tech reviews and running retros or facilitating team discussions.
  • You’ll promote a quality mindset throughout the team, prioritising prevention of bugs and defects over an approach where the team has to fix these later in the project, and always encouraging feedback and open communications
  • You will keep the customer constantly in mind, seeking the bigger-picture perspective by better understanding their needs and views, and able to manage distributed stakeholders, users and applications

Within 3 months, you will:


  • Begin to contribute:
    • Develop a deep understanding of the programme of work
  • Being hands-on to the QA activities of your project team
  • Build relationships and understand the view of quality on the domain:
    • with key technical and business stakeholders 
    • with your counterpart QAs in neighbouring teams
    • with the other disciplines within your team (UX/BA/Devs)
  • Start to identify gaps in the current QA strategy, and open discussions with your team on how these might best be addressed
  • Identify opportunities for improvements in the QA skills within your domain, to aid lesser experienced colleagues to learn and grow.

Within 6 months, you will:


  • Build a QA strategy collaboratively with your team/ technical lead/ fellow QAs from the gaps identified above
  • Using this, align the QA team in the domain with the vision of quality you have managed to gain from the key stakeholders.
  • Collaborate/Pair/Lead the QAs in your domain to build a common understanding of the scope of the QA strategy and how to execute it effectively
  • Actively work with less experienced QA Team members to grow their skills e.g. use 10% time to mentor other QAs.
  • Collaboratively share your progress and learnings with the wider QA community.

Within a year, you will:


  • Build a culture of quality from the ground up and ingrained within daily activities
  • Collect feedback and iterate on the initial QA strategy and collaboratively come up with ways of improving it
  • Get lead stakeholders and management on board with our strategic quality approach, and demonstrate how this improves the domain deliverables
  • Mentor the QA team within the domain with the principles and skills required around a good QA strategy so that they can continue to improve it on their own.

Practical skills and experience that will be relevant in the Lead QA role:


  • Experience with coaching/mentoring the team to build quality in from the start
  • Good working knowledge of Lean/Kanban/Agile methodologies
  • Strong understanding of technical architecture and how things work under the hood. You don’t have to write the code but should follow discussions well enough to be contributing and engaged.
  • Knowledge of working in a CI/CD environment, with multiple releases per day – eg, using Jenkins, Go, Github, Dockerised tests
  • Knowledge of monitoring tools - Grafana, New Relic, Kibana
  • Experience with APIs and ability to write functional tests around them – REST APIs, Postman, Insomnia 
  • Experience in elevating the priority and visibility of non-functional requirements, using tools such as Snyk, Speedcurve, Gatling, Pa11y

In addition, we offer:


  • Food allowance, € 7,63 EUR per working day via meal card
  • 10% time, or ‘hack day’
  • Access to LinkedIn Learning via our internal learning and development platform
  • Free access to all SN Publications
  • Private health insurance for you and your partner and children if applicable – Medis TOP + serious illnesses
  • Personal accidents insurance for you
  • Possibility of 2 days per week working from home
  • Mobile device
  • Travel costs for commute card up to max. € 40 per month

The position is located in Lisbon, but internal applications are welcome and will be considered in the candidates’ locations, should the candidate fulfil all the requirements for the role.


At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.