Business Analyst

Apply now »

Date: Sep 14, 2022

Location: Lisbon, PT Berlin, DE London, GB

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. 

Visit: and follow @SpringerNature


Business Analyst - Researcher & Professional Services

We’re looking for a Business Analyst with excellent analytical skills who is able to synthesize and communicate information from multiple technical, legal and business sources in a coherent fashion to support our technical product management and leadership team in aligning our various stakeholder needs. 


Experience with and knowledge about GDPR, Ad-Tech and Web analytics is a plus. 


About Us


SN Digital (SND) is a technology division of Springer Nature. We are responsible for maintaining and delivering millions of articles used by researchers, scientists, professionals and students around the globe.


We are 230 people based in London, Berlin, Lisbon, Pune, New York, Madrid, Dordrecht, and Heidelberg. We work in collaborative, multi-disciplinary delivery teams, developing digital products and services that answer user problems and support business goals.


The work is exciting and meaningful.

Our culture is collaborative and friendly.

We encourage and support growth, both personal and professional.


Having a good command of English is essential; collaboration is vital in our day to day work, so being able to communicate your ideas and understand others is critical.


This role is a terrific opportunity for friendly, curious people who want to get involved in our work, who love to learn, who will embrace and develop our culture, and help make SND a place where people and ideas can thrive.


We are intentionally looking to create teams that are diverse and inclusive. Diversity is the mix of culture, background, experience and personality that we all bring; inclusion is getting the mix to work better together. We want every team member to contribute to our shared goals while respecting each other's skills, knowledge and needs.


Visit to learn more about who we are and what we do.


About The Job


We are looking for a skilled and passionate Business Analyst to help us build a toolkit that supports the daily practice and lifelong learning for professionals and researchers who want to stay up to date, stay qualified, and/or solve a specific problem. We do this by providing reliable, personalized information, high-quality interactive content and tools, and continued education, anytime anywhere. 


We need a Business Analyst to join the team responsible for providing the platform, services, and know-how that support our various stakeholders to create flexible individually branded products, including the option to market these products via campaigns and newsletters and to fulfill their eLearning and eCommerce needs.


You will be joining a cross-functional delivery team with different nationalities, backgrounds and experience levels. All team members collaborate to deliver solutions that best satisfy the needs of our business, and we are working to create a culture that encourages new ideas and innovation that best suits Springer Nature’s vision. Our customer-centric approach is fundamental to the way we work.


About You


  • You can demonstrate the outstanding analytical ability to solve complex problems.
  • You can adapt easily and feel comfortable with uncertainty.
  • You proactively identify pain points and openly address any form of gaps.
  • You have proven experience in managing and resolving conflict with stakeholders.
  • You will have excellent communication skills and articulate concepts and ideas from technical and functional business perspectives.
  • You can demonstrate your experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.
  • You will have a strong focus on high-quality customer experience and sustainable solutions.
  • Have experience working in a dynamic and collaborative environment.
  • You use your drive, creativity, and initiative to move the team forward.
  • You have experience in driving continuous improvement and innovation across teams. 
  • You are intellectually curious and motivated - constantly looking for more context.
  • You disdain routine and get involved with a wide variety of different activities.
  • You ideally have strong knowledge about GDPR, Ad-Tech, and Web Analytics  


What you will be doing

Within 3 Months, you will:

  • Have an understanding of the team’s context in the broader programme and business.
  • Have developed relationships with team members and core stakeholders.
  • Be familiar with the technology stack and data landscape
  • Can co-plan, organise and lead group sessions that generate ideas and resolve problems.
  • Can unearth the root cause(s) of pain points and validate business opportunities and problems.
  • Be an active participant of the Business Analyst communities.

By 3-6 months, you will:

  • Have a clear understanding of the team’s priorities and be able to communicate this to stakeholders.
  • Build relationships with key providers and dependent teams.
  • Be able to monitor, track and communicate progress, risks, and issues to stakeholders.
  • Be able to prioritise competing demands and obtain buy-in from stakeholders.
  • Map, analyse, and validate information flows and user journeys to and from the product/service digital estate.
  • Gauge the complexity or scope of a piece of work, collaboratively breaking it into smaller pieces as appropriate.
  • Contribute to blameless post-mortems.
  • Set context with your team to ensure any solutions co-defined provide business value whilst solving customer problems

By 6-12 months, you will:

  • Onboard new members to the team
  • Co-define the complexity or scope of a piece of work, breaking it into smaller pieces when appropriate.
  • Ensure scoped work aligns with programme and company vision
  • Contribute to the design of the system architecture.
  • Understand our customers’ needs, both internal and external, and how your work affects their experience.
  • Give and receive constructive feedback within your team.
  • Organise and run sessions with your discipline peers within the Business Analyst community.
  • Actively work alongside your team to define the vision and strategy of your product or service in terms of business and customer outcomes.
  • Define KPIs to measure product/service performance in terms of business and customer outcomes.
  • Have a thorough understanding of the potential opportunities and limitations of your product/service offering
  • Instil a data-driven approach to current and future product/service development.

Day to day responsibilities

You’ll work across multiple work streams and will:


  • Work with our many and varied stakeholders to understand and analyse their problems and needs.
  • Aggregate and visualize data and proactively ensure the flow of communication. 
  • Support your team members in problem-solving activities to remove blockers and complete agreed-upon work.


To apply, please upload a copy of your CV and cover letter stating your salary expectations.



Springer Nature employs more than 10,000 people in over 50 markets and is home to some of the best-known names in research, educational and professional publishing. 


We value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.


Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, we provide opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.


Internal applicants please inform your line manager when applying for the role.

Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email so we can make any necessary arrangements. 

At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.