Account Support Executive (m/f/d)

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

Role: Account Support Executive (m/f/d)

Location: Heidelberg

Company: Springer Verlag GmbH

The Account Support Executive works closely with the sales team, the customers, and other internal stakeholders to prepare subscription (license) agreements for new and renewal business for online products accurately and in line with established targets. In doing so, the goal is to achieve a high level of customer satisfaction in managing internal and external relationships.

Key tasks/ Main result areas:

• Provide sales team with customer information, like usage stats and entitlements, using Market Intelligence resources and systems
• Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team
• Prepare (in CRM/ERP system) the quote and contract to trigger invoicing
• Be the first point of contact for our international customers with regards to contract execution 
• Coordinate all customer correspondence and agreements within assigned international region
• Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)
• Safeguard data quality in Salesforce and provide feedback to improve sales and support workflows (in systems) 
• Generate reports and analysis on renewal sales progress for assigned region
• Active participation in stakeholder and team meetings aimed at continuous improvement of customer satisfaction

Qualifications & Experience:

• Bachelor- or Master Degree or equivalent with commercial interest
• Fluent in English (both written and oral) and in German
• Proficient in using multiple systems
• Good computer skills, Proficiency with MS-Office-Suite, particularly MS Excel
• Knowledge of Salesforce (customer relationship management) & contracting system beneficial but not a prerequisite
• Willingness to train on and work with other in-house data tools
• Time and Project management experience

Core Competencies/Skills:

• Excellent communication and interpersonal skills, both written and verbal
• Customer minded (flexible and cooperative)
• Good understanding of commercial processes, including legal alignment, and Sales cycle  
• A proactive problem solver, with good attention to detail
• High degree of independence but also team player

Terms & conditions:

• It is a fix term contract – start: August 1st 2024, End – January 31st 2025, full time

#LI-NP1

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/