Manager / Team Leader Licensing & Control EMEA

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Date: May 13, 2024

Location: Dordrecht, NL

Company: Springer Nature Group

 

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

 

Job position: Manager / Team Leader Licensing & Control EMEA

Location(s): Dordrecht

 

About the Role

The Manager/ Team Leader for Licensing Control is responsible for managing and leading the License Control (LC) team for the region. This includes managing the LC team in the daily checks of Licenses made by the Account Support teams and guiding the Contract Specialist in Tenders and/or complex and non-standard license agreements. The role serves as the bridge between the Legal department and the Business to ensure that items are legally compliant, audit proof and minimizes company risk.

 

Role Responsibilities:

People Management

  • Accomplish department objectives by managing team; planning and evaluating department activities.
  • Maintain a team by recruiting, selecting, orienting, and training employees.
  • Develop personal growth opportunities for team and stakeholder teams.
  • Accomplish team results by communicating job expectations, planning, monitoring, and appraising job results.
  • Coaches and counsels’ teams through proactive performance management and feedback.
  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Reporting, advisory and stakeholder alignment

  • Be the first point of contact for internal stakeholders regarding Sales Operations planning and practices inquiries applicable to the assigned market.
  • The Manager Licensing Control will report on a regular basis on the workload, SLA’s and quality of the licenses processed, aligning with the various stakeholders.
  • Workload management: Consistently review volume and complexity to ensure priorities are met, customer and stakeholder expectations are met. This will require discussions and alignment with stakeholders.
  • Tender Management: Hands on support on tender procedures around the EMEA region. Manage and improve the tendering workflow.
  • Regular alignment with key internal stakeholder departments.

Quality Management and Continuous Improvement

  • Support the Legal Department by preparing case and issue summaries to facilitate swift resolution.
  • Interact with other team members and be first point of interaction within LC to address complex questions with respect to contract issues.
  • Establish actions to achieve departments objectives by gathering pertinent business, service, and operations information.
  • Maintains quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems, and recommending system and workflow improvement.
  • Project management of key continuous improvement activities in the Contracting department.

World class customer service support

  • Ensure First Time Right (FTR) and turn-around-time (TAT) standards / targets are met.
  • Analyze customer feedback in line with Springer Nature customer satisfaction goals and coordinating with the team and stakeholders to meet them on a steady basis through continuous improvement actions.

Experience, Skills & Qualifications:

  • Deciding and initiating action
  • Presenting and Communicating Information
  • Planning and Organizing
  • Leading and Supervising
  • Adapting and responding to Change
  • Adhering to ethics, principles, and values
  • Persuading and Influencing 
  • Bachelor’s or master’s Degree Legal or equivalent.
  • Fluent in English (both written and oral) and local languages (regional requirements) are a must.
  • Proficient in using multiple business systems.
  • Experience in commercial processes, including legal alignment, sales cycle, and customer engagement activities.
  • Good computer skills, Proficiency with MS-Office-Suite
  •  Knowledge of CRM (customer relationship management) & contracting system
  • Salesforce (required)
  • Time and Project management experience #LI-EP1

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

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