Director Sales Operations Centre of Excellence

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Date: Jun 22, 2022

Location: Dordrecht, NL

Company: Springer Nature Group

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The Springer Nature Sales Operations Centre of Excellence (SOCoE) is a Dordrecht, London and Heidelberg based team, operating in the scientific publishing industry. We are part of our worldwide sales organization and are tasked to improve the way we work in our day to day operations of delivering online scientific content to our customers.


We are looking for a Director Sales Operations Centre of Excellence with the Sales Operations department.


The Director of the Sales Operations Centre of Excellence (SO CoE) works within the global sales organization for the Sales Operations department. The SO CoE is product owner of the lead to cash process and is responsible for setting a strategic direction based on research and data analysis, making game changing decisions and implementing accordingly within the organization. In the day to day business the SO CoE will typically work closely with the internal “Sales”, “Sales Operations” and IT departments. Jointly they work on continuous improvement of workflows and the way our services are delivered to the customers.


As Director to the SO CoE you and your team are vital to give direction to the way the Sales organization operates and performs while having a direct impact on the way customers experience our services. A significant part of the work will consist of innovating the lead to cash workflow, processes and user interface of the current and future (CRM) systems. Bases on your team’s research the requirements of these improvements will be defined together with stakeholders and key-users. As Director SO CoE you are responsible together with the VP Sales Operations to develop and maintain the Sales Operations strategic future roadmap and tactical playbook.


To support the above tasks, you have a team of four Change & Innovation Managers, as well as a team of five Training & Support Managers managed by the Director CRM Operations who reports to you. As Director SO CoE you are the business owner of the CRM solution for RS&M and a director counterpart of Director Customer Engagement part of IT Global Business Systems.


Key tasks/ Main result areas:

  • Define strategic direction for operational improvements,
  • Manage the SO CoE (and CRM Operations) team to:
  • Maintain an accurate project roadmap
  • Groom and maintain the product backlog
  • Prioritize needs, oversee & manage development stages
  • Provide excellent communication acting as primary liaison for all stakeholders
  • Drive and support sales and sales operations on continuous improvement
  • Research and analyse operational data to identify areas of improvement
  • Proactive initiate projects that align and support the strategic objectives
  • Project manage against set timelines and deliverables
  • Document processes and workflow
  • Set, manage and translate requirements of change from business to IT
  • Provide (online) training to the stakeholder community during implementation of change
  • Implement and manage change process


Key relationships:

  • He/she will report to the VP Sales Operations
  • Interdepartmental relationships:
  • Sales, sales operations and invoicing
  • Marketing
  • Product management
  • IT development
  • Finance
  • Legal



Core Competences/Skills:

  • Strong analytical skills
  • Self-starting, high degree of independence
  • Excellent communication and interpersonal skills, both written and verbal
  • International and cultural sensitivity
  • Process analysis
  • Consulting skills
  • Project management skills (eg prince2, agile scrum etc.)
  • Good understanding of commercial processes
  • A proactive problem solver, with good attention to detail
  • Reliable and results-oriented working style, from plan to detailed implementation
  • Flexible attitude
  • Team player


Qualifications & Experience:


  • Master degree or equivalent with minimum of 5 years relevant (consultancy) experience
  • Knowledge of Customer Relationship Management systems required (
  • Preferred green belt Lean six sigma and or Agile scrum (product owner) certified
  • Project management experience
  • Fluent in English (both written and oral)
  • Working experience in an international business or environment
  • Proficient in using multiple systems
  • Good computer skills, proficiency with MS-Office-Suite, particularly MS Excel
  • Willingness to travel internationally
Visit the Springer Nature Editorial and Publishing website at for more information about our Research E&P career opportunities.​​​​​​​