Technical Services Manager

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About the Brand

Springer Healthcare is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders, Springer Healthcare develop bespoke content delivered via multichannel solutions, providing the essential tools to support healthcare professionals in achieving the best possible outcomes for patients. Visit springerhealthcare.com and follow @SpringerHealthcareLtd

The role will ensure that developed projects fulfil the following criteria:

• Technically perform to agreed standards across all devices

• Report their analytics in a consistent and effective manner according to agreed standards

• Remain supportable and maintainable throughout the lifecycle of the project regardless of the status of the initial developer

• Are implemented using the most appropriate channel based on need and opportunity

• Are implemented using the most appropriate technology based on need and opportunity

The successful candidate will have a solid understanding of software development tools, processes and languages.  Will be able to understand, conceive and communicate basic technical architecture concepts to both technical and non-technical team members.

The successful candidate will work with external developers and other teams within Springer Nature to ensure that we continue to select and utilise the most appropriate, performant and cost-effective technology platforms and languages to implement our customers digital projects in.

The successful candidate will work with external developers to ensure that we continue to select and utilise the most appropriate, performant and cost-effective technology platforms and languages to implement our customers digital projects in.

Desired skills and experience

• Experience in programming and software development, with a preference for candidates who have worked in start-up or scale-up environments.

• Experience in dealing with customers verbally and via email, setting appropriate expectations and ensuring deadlines are met

• A good understanding of wordpress programming and development 

• A good command of scripting languages, APIs and web development is essential.

• Strong technical understanding of web and mobile applications/platforms

• Ability to transform abstract ideas into a working proof of concept, to delivery on Production

• Clearly communicate capabilities, opportunities, and recommendations to both technical and non-technical audiences

• Experience in understanding source data from various systems and platforms for data integration

• Knowledge of React/VueJS/Angular or similar framework

• A good understanding of database design

• Strong technical leadership with excellent business acumen

• Hands on knowledge of industry best practices in distributed system scaling, availability and latency

• Experience with full development life cycle for software products including extensive experience with service oriented architectures, design patterns, and web applications / services development

• Strong focus on customer obsession and excellent expectation management abilities

• Excellent written & verbal communication / collaboration skills

• Bachelor’s (Engineering) degree in Computer Science or related Information Technology field.

Added Skills (Nice-to-Have)

• Grasp of functional programming techniques

• No-SQL exposure along with RESTful web-services

• Involvement in open source projects

• Experience with scaling and performance tuning web applications

#LI-RP1

Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email SpringerNatureUKCareers@springernature.com so we can make any necessary arrangements.

 

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

 

At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

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