System Administrator

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Date: Sep 8, 2023

Location: Beijing, CN

Company: Springer Nature Group

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We are looking for a skilled System Administrator to undertake the tasks of day-to-day IT Operations

Specific requirements:

  • Education:
    • Bachelors/master’s degree in computer science, Engineering, or related field
    • Global certification in major providers like Microsoft, Cisco, Google etc; M365, CCNA, MCSE etc.


  • Experience: Minimum 4+ years’ relevant experience in managing M365 suites, Network and supporting day to day Windows and Mac environment


  • Flexible to work: Being responsible for large enterprise network and global systems, this position may involve work beyond working hours if required (outages, maintenance, service interruption)


  • Soft Skills:  Excellent communication skills – Written and Verbal, knowledge of writing process documents, Good interpersonal skills, Multi-tasking, English is a must.


Job Responsibilities:

  • Taking care of day-to-day IT Operation
  • Working on Helpdesk tickets and ensuring the SLA should meet.
  • Troubleshooting end-user problems and follow-up to ensure problem resolution.
  • Reaching out to various functional teams globally in the organization for the purpose of planned task or issue resolution.
  • To prepare and maintain the Reports and documentation related to IT Ops department.
  • Need to Coordinate with production teams/Business for implementations and issue resolution.
  • Co-ordination with OEM, third-party vendors and ISP coordination for visit and troubleshooting.
  • Stock Management – To Maintain the inventory and orders maintenance supplies.


Job Requirements:

  • Good hands-on of M365 (SharePoint, OneDrive, Teams, Outlook etc.)
  • Experience with China version of M365 by 21ViaNet and hybrid operations would be advantageous.
  • in-depth knowledge of Network (firewall, router, switch etc.)
  • In-depth knowledge and hands-on experience for managing and supporting end-users (Windows and Mac environment)
  • Good understanding of Windows server (2K16 to 2K22 OS, virtualization etc.)
  • Should be technically sound, patient, and a good listener to customer concerns.
  • Hands-on in Service Now or other ticketing tools.
  • Experience in working with remote support tools like ConnectWise or Other support tools.
  • Effective communication and interpersonal skills with the ability to understand technical and functional issues and clearly articulate solutions to clients
  • Positive attitude and responds promptly and appropriately to the maintenance needs and requests.
  • Must possess customer service skills, outstanding analytical and problem-solving skills
  • Must have time good management, listening and communication skills.
  • Nice to have basic understanding of security compliance and related regulation of China government.
  • Previous experience with SSO tools like OKTA, or SAML experience would be advantageous.
  • Understanding of Security concepts such as SSE, SASE and Zero Trust.



At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.


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