Senior Development Consultant - SAP CRM I/II

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Date: Jul 28, 2022

Location: Pune, IN

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. 

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Springer Nature Technology and Publishing Solutions, is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are ISO 9001 certified, driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.


We are proud to be an equal opportunity employer. All applicants will be considered for employment on the basis of merit alone, without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status


About the Business Unit:


SAP stands for Systems, Applications and Products in Data Processing. SAP is widely acclaimed ERP package used in large or medium size enterprises to integrate the processes across various functions such as Sales, Purchase, Finance and HR etc. It is a business software package designed to integrate all areas of a business and provide an end to end solutions for financials, manufacturing, logistics and distribution etc.
When it comes to IT, the backbone for our company is an SAP enterprise resource planning system that incorporates the key business functions of the whole organization.

The key business functions includes: All customer orders created for books, journals, digital content and open access to customer payments (receivables), other purchases and payments (payables) and all other financial transactions are carried out by users across the globe in SAP. In a nutshell, SAP system in Springer Nature is a central system which is connected to other springer applications and all direct and indirect transactions are being handled in SAP. For ex. Books purchases by customers on and have a customer order created in SAP.

SAP CRM Delivery & SalesForce CRM includes seamless and personalized customer experiences across all channels like Sales, Marketing, Service and e-commerce department of Springer Nature to increase the revenue and to help in better customer service, SAP BI provides self-service data visualization and predictive analytics for large volumes of data available in SAP central component(SAP ECC) and SAP PI (Process Integration) is an integration platform which provides seamless integration between SAP, non-SAP systems and even to 3rd party systems.

Here at Springer Nature Technology and Publishing Solutions, a team of 70 people are providing services to Springer Nature business in different areas of SAP namely:


  1. SAP Technical - ABAP/4 Development
  2. SAP BI (Business Intelligence)
  3. Salesforce CRM & SAP CRM (Customer Relationship Management)
  4. SAP PI (Process Integration)
  5. SAP SD (Sales and Distribution)
  6. SAP FI/CO (Finance and Controlling)
  7. SAP BASIS - System Administration

USP of SAP team: We deliver global solutions using cutting edge technology from SAP and offer innovative solutions to Springer Nature business across geographies. Handle small and medium large projects in with Agile methodology to cater to business needs and requirement of Springer Nature business and processes in SAP ECC, PI, CRM, BI, SD, FICO and BASIS areas.


Job Title:                            Senior Development Consultant - SAP CRM I/II

Years of experience:         2 to 4 years

Job Location:                     Tower 9, Magarpatta City, Pune (Working in Hybrid Model)

Education Qualification:   B.E./ B.Tech/ B.Sc/ M.Sc/ BCA/ MCA / Any Graduate


Technology Environment


  • Cloud                      - GitHub, Cloud Foundry, Google Services and others (Optional)
  • Architecture            - Micro-Services and Monoliths (Optional)
  • DB                          - HANA, Oracle
  • SAP Platforms        - SAP CRM on Prem, HANA…
  • SAP Technology.    - WebUI (BOL & Genil), ABAP, CDS, UI5, Fiori…
  • Methodology           - Agile and Lean / SCRUM and KANBAN


Job Responsibilities


  • Creating applications within a dynamic, progressive, technically diverse environment
  • Ensures our solutions address the business needs
  • Using the latest tools and techniques thrives in a role that will involve hands-on coding, usually in a pair programming environment
  • Contribute to project and find innovative ways to meet objectives
  • Keep up to date with the business domain and work closely with business stakeholders


Experience, skills and qualifications




  • Ability to adapt to new technologies and solutions
  • Strong analytical capabilities in approaching and resolving problems
  • Experience in product/technology life-cycle management
  • Good communication skills and team player
  • Agile Methodology




  • SAP ABAP CRM consultant with 2-4 years professional experience
  • Extensive working experience in ABAP CRM, WEB UI developments
  • Hands on exposure on ABAP Reports, BADI's, OOPs, BOL & GenIL programming
  • Strong coding and debugging skills
  • Basic hands on exposure to cloud solutions such as C4C/Fiori/UI5/HANA
  • The functional acumen of CRM submodules Sales, Service, Marketing etc.


Nice to have


  • SAP CRM Certified Associate
  • Knowledge of Base customization, Middleware & BDocs, SAP Marketing Cloud
  • Involvement in Implementation & Support projects


What we offer


The global setup of the team and the organization, our complex system and environment and its variety are giving a chance to further develop yourself while working with team members around the globe, international stakeholders & partners and gain in-depth technical knowledge. We work on platforms such as SAP CRM On premise, SAP Marketing Cloud, SAP C4C and we have strong integration with SAP ECC, opentext, Docusign etc. You will be involved in either SAP Marketing Cloud or Salesforce Sales Cloud as per your interest in near future.


At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.

Visit the Springer Nature Editorial and Publishing website at for more information about our Research E&P career opportunities.