Lead Quality Analyst

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Date: Sep 20, 2022

Location: Pune, IN

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Visit: group.springernature.com and follow @SpringerNature

 

 

We are on a quest to find a Lead Quality Analyst to join our team and make the most of working in a fun environment while learning from the best. 

Springer Nature Technology and Publishing Solutions, is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology  and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are ISO 9001 certified, driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.

 

We are proud to be an equal opportunity  employer. All applicants will be considered for employment on the basis of merit alone, without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

SN Digital (SND) is a technology division of Springer Nature. We are responsible for maintaining and delivering millions of articles used by researchers, scientists and students around the globe.

 

There are c.230 of us in London, Berlin, Pune, New York, Madrid, Dordrecht, Heidelberg & Lisbon. We work in collaborative, multi-disciplinary delivery teams, developing digital products and services that answer user problems and support business goals. The work is interesting and meaningful. Our culture is collaborative and friendly. We encourage and support growth, both personal and professional. This is a terrific opportunity for friendly, inquisitive people who want to get involved in our work, who love to learn, who will embrace and develop our culture, and help make SNDigital Lisbon a place where people and ideas can thrive. We are intentionally looking to create teams that are diverse and inclusive. We want every member of our teams to contribute to our common goals while respecting each other's skills, knowledge and needs. 

 

Job Type:                                  Permanent                                      
Job Location:                           Tower 9, Magarpatta City, Pune - India (Hybrid Work Model)
Years of Experience:               8+ years
Educational Qualification:      B.E./ B.Tech/ B.Sc/ M.Sc/ BCA/ MCA / Any Graduate

 

Skills for the role:

  • Experience with coaching/mentoring the team to build quality from ground up
  • Good working knowledge with lean/kanban/agile methodologies
  • Knowledge of CI/CD environment, with multiple releases per day - Jenkins,Go,Github,Docker
  • Knowledge of monitoring tools - Grafana, New Relic, Kibana
  • Experience with APIs and ability to write functional tests around them- REST APIs, Postman, Insomnia 
  • Experience making Nonfunctional requirements first class citizens - Snyk, Speedcurve, Gatling, Pa11y
  • Good to know the workings of :
    • Nosql Databases like mongodb
    • Messaging systems like rabbitmq
    • Dockerised tests and builds 

 

The role and the mindset

Be a team player:

  • Be the quality champion: Plan, lead, visualize and follow up on the QA strategy. Communicate what you do effectively within the team.
  • Be a generalist: As a cross functional delivery team it will be part of your job to contribute throughout the delivery process. 
  • Do qualitative analysis: Thinking in a curious, critical, analytical way about UX research, BA findings, PM Comms and the overall product and less of the “I must know all about the code and tests or I’m a failure”. 
  • People over processes: You have seen the best and worst of all different ways of working Agile/Lean/Kanban and understand the need for processes or the need to not have them either.
  • Be Collaborative: actively engages in all aspects of the team like getting them together for story level kickoffs , organize bug bashes, be involved in tech reviews, running retro, facilitating team discussions.
  • Be vocal and suggest changes about risks that are hampering our goals to effectively deliver what we committed to
  • Be the friendly pair: with any and all roles to bring in the quality mindset e.g. devs to help find inconsistencies in the software/ analysts to help find gaps and edge cases.
  • Encourage Feedback: Be an active member of the team and org by keeping communication lines open to seeking and giving feedback continuously

 Help your team focus on quality:

  • Be the explorer: Come up with ways to explore the product, finding gaps and improvements along the way. Effective at finding way to feed this into the team development cycle.
  • Know your consumers: 
    • Brings in the bigger picture perspective by talking to the consumers
    • Be able to manage distributed users and applications
  • Managing defects: 
    • Preventing them over finding and logging them. 
    • Retrospection them to come up with a plan for preventing it the next time.
  • Understanding the tech architecture: Strong at understanding how things work under the hood i.e. you don’t have to write the code but should follow discussions well enough to be contributing and engaged.
  • Improving our test suites: Good understanding of the test pyramid and its variations 
    • Be able to make a good judgement call on when an automated test is required and when it is NOT.
    • be able to pair on writing lower level tests and spot missing ones 
  • Structuring builds: 
    • Good knowledge of how CI/CD pipelines work and find ways of testing or structuring tests that allow us to have shorter release times without compromising on quality.
  • Monitoring Production: Helping us look at the impact of releases when things go live
    • Analyzing failures and their patterns to prevent such occurrences
    • Help the team in setting up alerts/ iteratively improving alerts
  • Non Functional Requirements: Understanding the importance of Security, Performance and Accessibility, Scalability for your team how to go about doing these tests/monitoring them with continuous releases. 

 Help the QA community grow:

  • Be an active member of the QA team, helping organize events/sharing sessions and participate in community meetings.
  • As a lead you are expected to work with head of QA to identify and mentor juniors on improving their skills
  • Be proactive in the QA space trying to discover new tools and techniques in the QA space and share the knowledge with the QA team

 

 

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

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