UX Lead, Researcher Engagement

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Date: Jan 10, 2023

Location: London, GB

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Visit: group.springernature.com and follow @SpringerNature

 

User Experience Lead, Researcher Engagement

We're looking for a lead user experience designer to join our growing global UX team at Springer Nature and work within the Researcher Engagement programme. 

 

The job is currently remote. When we're allowed back to the office, the position is based in one of our offices - Kings Cross, London, Berlin or Lisbon. You will work with colleagues in London, Berlin, Heidelberg, and Pune, so expect some travel.

 

Visit sndigital.springernature.com to learn more about who we are and what we do.

 

The Domain

The Researcher Engagement domain is growing - taking on greenfield problems, working out how to support platform changes, and how to serve our communications capability across the business. Success in this area is critical to ensure a more joined-up and valuable experience for all our future users. Currently, the domain takes care of:  

  • our SSO rollout, providing the platform to gather 1st party data
  • SN' home' - an enhanced account offering the basics, signposting supporting services and personal performance information.
  • delivering notification and communication capabilities to be used by our entire business. 

It is expected that this domain will grow substantially in 2023. 

 

You will be working to support the full range of design work in your area. You will partner with other domain leads, product and UXR to understand the steps your area needs to take to play its part in delivering on our strategic goals. You will work closely with the programme of work that is looking to replace legacy systems and products to provide continuous improvement for highly respected brands in the academic research domain (including Nature, Biomed Central and Springer). 

 

It will be your job to ensure that the user experience is coherent, user-focussed, and delivers a best-in-industry set of tools and services whilst helping foster a culture of innovation.

 

What you'll be doing

Within 3 months

  • Understand the goals of the programme and the near-term challenges
  • Work with UX leads in other domains and within the Experience Group to understand the overall researcher experience, how this domain will support other initiatives, and where opportunities might be. 
  • Identify and meet with key stakeholders and customers in all locations. 
  • Work with your partner domain leads to develop and structure the domain so that it is set up to deliver excellent outcomes for our users and our business.
  • Work with partners in UX Research, among others, to understand what research will be useful and to establish a longer-term research plan to fill gaps in understanding.
  • Manage UXD resources for the stream, supporting the hiring goals, identifying where there are resourcing issues and escalating those to both the Head of UXD and Domain Lead.
  • Align the UXD team to work towards a user-centred approach to the domain's goals.

 

Within 6 months

  • Create a culture of research and testing on the programme in tandem with Lean product development.
  • Create a programme-wide understanding of what researcher engagement should mean for SN's digital delivery - its scope and opportunities.
  • Align the UX team towards a common vision of how researchers of all kinds need to interact with our platforms and services.
  • Develop an understanding of and align the domain around an understanding of our internal users - e.g. marketing and other domains in Springer Nature Digital who will need to use the platform we create in ways that impact the end experience.
  • Continue to collaborate closely with other UX leads to ensure that work programmes align and deliver for all our customers. 
  • Promote the work the UXD team does to the wider company and beyond
  • Get senior stakeholders and management on board with our research approach and how it moves the programme to deliver excellent user experiences. 

 

6 months +

  • Work with the group product owner, VP of Product and senior stakeholders to reshape outcome setting and processes to unlock innovation potential.
  • Working with the group product owner and VP of Product, shape the programme around users' actual experience – not individual products – and deliver maximum value to them and the business.
  • Ensure that discovery and innovation are at the heart of all work.
  • Make user-centred design part of the domain culture.

 

User Research Responsibilities

You will be directly responsible for setting the research direction for the programme. Our Research Lead will support you in designing and establishing a research programme to set strategic direction for the future.  

You will:

  • Develop a research plan. You'll do this in conjunction with the partners in the research team and the UX team in the domain within the first three months.
  • Work with the Research team to create, update and recruit for programme research activities.
  • Support recruitment, organising, planning, and help with research activities.
  • Create a culture of sharing findings within the project, programme, and design teams.
  • Get the team involved in research activities where feasible.
  • Support user research activities on teams.

 

Line management responsibilities

You'll be line managing people, ensuring they're challenged, developing and becoming even better. You'll be mentor, coach, champion and supporter for your direct reports.

 

You will

  • Help create performance objectives and coach and monitor the progress of reports.
  • Define job descriptions using our preferred "performance-based hiring" approach when gaps in resourcing are identified and drive the UXD recruitment within the domain
  • Deal with line management admin issues such as leave requests, sickness and approval of software and hardware requests.
  • Escalate any HR issues to both the Head of UX and HR.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

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