Senior Product Manager (Communities)

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Date: Nov 21, 2022

Location: London, GB

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

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Purpose of the Role

The new role, Senior Product Manager (Communities) enables Springer Nature strategy to connect and engage the global research community.  Working closely with the Head of Communities and Engagement, our external partner and internal development teams, the role will grow and better integrate Springer Nature’s existing communities, to build and strengthen our relationships with our authors, editors, editorial board members, and the wider research community around the world.  Success will be measured by our impact on customer loyalty and core publishing KPIs (e.g. the number of submissions or downloads) from the community.

Core Responsibilities

  • Manages SN Communities product, which is commercially important, complex and editorially sensitive. 

  • Close working relationship with Head of Communities and Engagement and the Community Management team to deliver overall success.

  • Jointly owns (with Head of Communities and Engagement) the relationship with our third party supplier, focussing on product development and delivering end-to-end value

  • Embeds within internal development teams to deliver core user journeys and deep integration with other parts of the platform

  • Ensures that SN Communities iteratively use data driven use cases to create a best-in-class customer experience together with the UX and CX teams at Springer Nature.

  • Works proactively and independently with stakeholders, partners and other Product Managers to create, own and execute a product strategy that blends commercial, editorial, technical and customer needs.

  • Sponsors and applies original customer research and data insights to shape the product, where applicable.

  • Works with Product leadership to ensure that managed products are aligned to overall company product portfolio and strategy.

  • Mentor Associate Product Managers and Product Managers to develop core Product Management skills. 

  • In some product teams, this role will enable efficient delivery of the products as an expert Product Owner within one or more Agile development teams, and works with delivery leads to report progress and manage resources. 

  • In some product teams, this role will lead products across the full product lifecycle from inception to retirement, proactively seeking decisions to create and retire products.

  • Represent the Product Management discipline internally and externally for Springer Nature ensuring that SN keeps-up-to-date with the latest product management practice. 

Core experience, skills and qualifications

  • Demonstrable experience (3+ years) in product management or community management

  • Demonstrable experience (3+ years) in managing consumer facing products (community, social media or blogging experience valuable, but not essential) 

  • Demonstrable experience (3+ years) in Product Management, Agile methodologies, OKRs, rapid prototyping and working with full stack squads to deliver relevant customer products.

  • Experience of working collaboratively with third-parties and internal teams to deliver end-to-end value

  • Experience working in fast paced organisations, managing uncertainty and balancing thinking strategically but also focusing on the detail to deliver tangible customer value

  • Proven success in meeting product goals including quantitative, qualitative and commercial measure. 

  • User focused, expert at using data and customer research to drive product strategy. 

  • Demonstrable experience of Agile working within software development teams and influencing them to improve technical capabilities. 

  • Expert in stakeholder management, influencing and negotiation skills, able to facilitate timely decision making. 

  • University education in a relevant area or equivalent demonstrable experience. 

  • Demonstrable experience of managing products at different stages of the product lifecycle from inception to retirement.


What you will be doing

0-3 Months

  • Understand Springer Natures customers, users of communities and their needs

  • Build a strong relationship with with SN internal (digital, publishing and editorial) teams and our external partner 

  • Host a product inception and confirm the initial roadmap

  • Select the first promising customer journey and deliver value


3-12 Months

  • Launch Springer Nature’s community Hub and user profiles and content integration.

  • Focus internal development effort on priority integrations

  • In collaboration with the user research and engagement teams , refine the model of community user needs 

  • Refine roadmap in the light of development and research experience.

  • Implement loyalty metrics and funnels for key journeys


12 Months on

  • Deepen the integration of SN Communities with the rest of SN core platform, including but not limited to content, user profiles, live events and community activity.

  • Continuously deliver customer and business value

  • Articulate customer value through quantitative and qualitative reporting

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

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