Senior Business Analyst

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Date: Jul 22, 2022

Location: London, GB Berlin, DE Lisbon, PT Heidelberg, DE

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. 

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The way we do business

We build our software incrementally, iteratively, and continuously, so you’ll be able to see new work go live to over four million visitors around the globe every week. Our flavour of agile has been heavily influenced by XP and Kanban, and if something isn’t working, we change it.

Our work delivers value to both the business and our customers, our teams are cross-discipline: business analysts and the user experience teamwork with stakeholders to coordinate research and understand requirements, whilst our frontend developers and software engineers pair with quality analysts to develop the most robust solutions, and our platform engineers work across the organisation to ensure our infrastructure never lets us down.


We generally follow a mix of agile and lean practices with an overall philosophy towards continuous delivery. We’ll rely on each and everyone’s expertise to adapt and improve these processes to serve the team, project and company as best fit their current contexts.


More importantly, we like cake.

We like fun.

And we are NEVER more than thirty feet from some pens and Post-It notes.


Visit to learn more about who we are and what we do.



  • Work with stakeholders to understand our goals & vision, and identify business needs
  • Orchestrate collaboration within the team and externally with business stakeholders
  • Communicate to the development team how the requirements are aligned with the business needs and “big picture” goals and vision
  • Collaborate and provide business analysis support to the product owner, business sponsors, SMEs and the team during development
  • Unearth the root cause(s) of pain points, and validate business opportunities and problems
  • Prioritise competing demands and obtaining buy-in from stakeholders
  • Map, analyse and validate information flows within a complex organisational setting
  • Plan, organise and lead workshops that generate ideas and resolve problems
  • Champion business analysis best practices and principles within the BA community 
  • Challenge and influence decisions; focusing on customer and business value
  • Monitoring, tracking and communicating progress and issues relating to the project as a whole. 
  • Communicating progress clearly through status reports as and when required.


About You

  • Can demonstrate experience of working successfully with teams to deliver software in an agile manner
  • Demonstrable experience in facilitating groups to achieve defined goals and outcomes; have a repertoire of facilitation tools and techniques
  • Have excellent communication skills and are able to clearly articulate concepts and ideas; from both a technical and a business functional point of view 
  • Have a strong focus on high-quality customer experience and sustainable solutions
  • Can demonstrate outstanding analytical ability and demonstrable experience of solving complex problems/issues
  • Proven experience and the ability to manage and resolve conflict with stakeholders
  • Experience working in fast-paced, dynamic and collaborative environment
  • Able to use your drive, creativity and initiative to move the team and organisation forward
  • Experience in driving continuous improvement and innovation across the team 
  • Have team-working as a priority and drive constant improvement through collaboration
  • Experience in coaching and implementation of agile and lean principles
  • Be intellectually curious and motivated
  • Actively elicits and provides feedback to drive continual self-improvement in themselves and others
  • Comfortable working in a non-hierarchical and ego-free culture; proactively building relationships to convince and influence as necessary

Internal applicants please inform your line manager when applying for the role.

Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email so we can make any necessary arrangements. 

At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.