UX Strategist

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Date: Jul 26, 2022

Location: Lisbon, PT Berlin, DE London, GB

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. 

Visit: group.springernature.com and follow @SpringerNature

We’re looking for a very senior and versatile UX designer and strategist to join our growing global UX team at Springer Nature. The job is mainly remote with 1 day per week in the office. That one day can be flexible - i.e. working together with your team for a few days per month then remote the rest of the time. 

 

When we are in the office we are based in either Kings Cross, London, Berlin or Lisbon.  You will be working with colleagues in Berlin, Heidelberg, New York and Pune, so expect some travel.

 

Visit sndigital.springernature.com to learn more about who we are and what we do.

 

The Work

We work for an audience of millions of researchers across the world and offer a portfolio of products and services covering all aspects of publishing and how it supports research careers. You’ll be working within SN Digital to establish a more user-focused way of working, developing and aligning our experience goals with the business strategy and the delivery work of our teams.  Our aim is to show the path and remove obstacles from achieving an excellent experience for our users and customers. 

 

Our UX team members who work on experience strategy sit within the newly formed Customer Experience Groups. These teams apply their analytical thinking, use and grow their research and design skills, to create clear and trustworthy information about the experience of our products overall for our users. You will help us to define the experience direction that our products will work towards and how we might get there.

 

The type of work this team focuses on is usually a service that straddles multiple domains and business areas, or a new technology that impacts the experience of multiple services. This includes working to support the Research Solutions area of our business that aims to develop new products and position and develop researcher services that we already have. We need to build an in-depth knowledge of this area to reach our ambitious goals here.

 

Your work will be research-driven. You will have good research skills or you are able to solicit the right research at the right time when you need to. You will also be able to work with ideas to try things out when appropriate and work with your immediate team, and the delivery teams to make that happen.

 

You will be happy working both independently and collaboratively - depending on need.  Your principal collaborators will be within digital but you can expect to work with a wide range of business areas, from marketing to publishing to customer services. 

 

What you’ll be doing

Within 3 months 

  • Kick-off work on ‘Research solutions’  - get to know your colleagues in this area. Get to know more about who the prospective users are,  who our users are, what they need and how they work, where SN are not meeting those needs, and opportunities we may have.  Ensure you take the time to really understand the area you will be working in, and share what you learn as you go.
    • Work with the rest of the CEG team, UX Research team and Research Solutions area to analyse and gather existing information we have against the area we are looking into.
    • Understand the technical capabilities we have, current constraints and near-term plans. 
    • Identify relevant business goals, and look for practical ways to untangle tensions and contradictions in approaches that affect the experience we can deliver. 
    • In collaboration with other vision/strategy pieces work to show what we need to achieve. 
    • Begin to plan out how, and start to work with impacted areas on getting there - balancing pragmatism with the end goal.
    • Start to identify research gaps.
  • Partner on the other streams of work within the customer experience groups (Author and Research Engagement) where needed, identifying areas of needed collaboration as well as responding to requests
  • Actively collaborate and communicate to prevent silos between these streams and other areas of work. 
  • Contribute to the Experience Group overall roadmap - understand our definitions of success and contribute to how we measure those 
  • Contribute to/run/lead large-scale workshops where needed. 
  • Get comfortable with a style of delivery that requires a high-level view of “delivery” as value to the business and requires an ability to step back and allow the teams to work on the problem areas you define.
  • Engage with discussions and idea creation of the team’s ways of working (trust building, experiment with communication and goal setting techniques)  

 

Within 6 months 

  • Know when and how to engage with stakeholders to get them aligned with the customer experience outcomes we want to achieve
  • Be working with your immediate team members to support, critique, and evaluate work in progress in an ongoing way. 
  • Have developed a sophisticated understanding of how our customers engage with our brands and services and how they use them in practice - through research and working closely with design, brand and other areas as well from your own observation.
  • Have significantly influenced and supported a practical understanding of what needs to be done re: ‘Researcher solutions’ with relevant teams and business areas, able to confidently discuss it.
  • Worked to define success measures for your area and how they might be assessed. 
  • Have contributed to relevant roadmaps, and know where you need to contribute further
  • Shape direction with the wider team by thinking critically about how we might improve the experience overall in ways beyond immediate delivery  - capabilities, structures etc...

 

6 months +

  • Continue to expose, visualise and champion the actual experience and show what it needs to be to colleagues in Springer Nature Digital and outside. 
  • Continue to iteratively develop and support the direction the researcher solutions experience is taking
  • If possible, able to take on new areas of experience to develop in line with our company goals. 
  • Contribute to the creation of a ‘new normal’ understanding of what our customers need from us
  • Actively supporting other designers and colleagues in working in an experience outcome-driven way. 
  • Be active in promoting and socialising good practices
  • Continue to work closely with your team-mates in a supportive, reflective, and future-focused environment.

 

User Research responsibilities

You will share responsibility for setting research direction for the work with support from Snr Researchers, our Research Lead and UX Leads. They will support you in designing and establishing a research programme to set the strategic direction for the future.  

You will:

  • Continue to evolve the research plan. 
  • Work with the Research Lead to create, update and recruit for programme research activities
  • Support recruitment, organising, planning, and help run studies research activities
  • Create a culture of sharing findings within the project, programme, and design teams
  • Get the various teams and business areas involved in research activities where feasible

 

 

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.