Delivery Lead

Monetise is a domain in Springer Nature Technology, responsible for the eCommerce capabilities that serve customers: institutions, businesses, and consumers.   This includes the eCommerce journeys on Springer Link, Nature+, the Single eBook Store, and the supporting checkouts and payment gateways.

As a core member of the Monetise Leadership team you will interpret strategy, analyse problems and find creative solutions . You'll do this by switching on your listening skills to anticipate needs and resolve operational issues before they arise. 

This role has two core strands - enabling people, and product delivery. 

About us                                        

SN Digital (SND) is a technology division of Springer Nature. We are responsible for maintaining and delivering millions of articles used by researchers, scientists and students around the globe.

There are about 290 of us in London, Berlin, Lisbon, Pune, New York, Madrid, Dordrecht and Heidelberg. We work in collaborative, multi-disciplinary delivery teams, developing digital products and services that answer user problems and support business goals.

The work is interesting and meaningful.

Our culture is collaborative and friendly.

We encourage and support growth, both personal and professional.

This is a terrific opportunity for friendly, inquisitive people who want to get involved in our work, who love to learn, who will embrace and develop our culture, and help make SND a place where people and ideas can thrive.

We are intentionally looking to create teams that are diverse and inclusive. Diversity is the mix of culture, background, experience and personality that we all bring; inclusion is getting the mix to work better together. We want every member of our teams to contribute to our common goals while respecting each other's skills, knowledge and needs.

Visit sndigital.springernature.com to learn more about who we are and what we do.

About you 

• Established knowledge and project management with experience in Agile and Lean. Experience proactively coordinating individuals and teams for maximum productivity. Initiative to solve problems with solutions that are repeatable, scalable and sustainable. 
• Comfortable with ambiguity and able to act with confidence in a high performance  culture. 
• You have an instinctive ability for managing highly intelligent people. 
• Super-organised with the ability to juggle multiple priorities and switch context very  quickly. 
• Experience working in a fast paced, constantly changing and dynamic environment. Flexible, adaptable and highly responsive to the needs of the project, team and  wider group. 
• You seize opportunities to acquire new knowledge. 

People/Community 

What you’ll be doing 

Within 3 months 

• Get to know the people in the teams. 
• Get to know our culture, values and ways of working. 
• Meet with key stakeholders and customers. 
• Identity pain points in teams and areas for improvement. 
• Contribute to the definition of scope and goals of the domain as well as best ways to  integrate new or existing streams of work into it. 
• Be a point of contact for enquiries and escalations from teams. 

Within 6 months 

• Find creative ways to promote a Lean agile culture within and between domains  encouraging agile principles e.g. communication, collaboration, transparency etc.
• Co-manage domain/programme/products with other Leads, focussing on planning,  reporting and RAIDs. 
• Partner with other discipline and domain leads to manage headcount and hiring  priorities. 
• Help develop and improve our programme level OKRs, cascading them down to  product teams to help define their own objectives. 

6 months + 

• Work with discipline leads to manage performance and provide opportunities for  people to grow. 
• Engage and motivate communities, teams and domains towards a common goal. Facilitate conversations and challenge the status quo. 
• Ensure efficient and optimal communication flows and ceremonies within the  domain, cross domain working with others and globally. 
• Look for opportunities to strengthen communities within and between domains. Liaise between other departments, Discipline heads and supporting functions e.g. HR  and facilities.
• Protecting the parts of our culture we treasure as the company and department  grows.

Delivery 

What you’ll be doing 

Within 3 months 

• Get an understanding of project/domain costs and how they relate to success  metrics. 
• Identify areas for continuous improvement. 
• Strengthen and build relationships and trust between key stakeholders. 
• With support from your teams teams, maintain the Domain Delivery Plans

Within 6 months 

• Help to define DORA metrics and key performance indicators of the domains  performance. 
• Design effective reporting and communication flows within the domain. Manage expectations of stakeholders in a transparent and respectful manner. Provide team members with feedback in relation to expectations versus performance. 
• Identify, mitigate and manage key risk, issues and dependencies to domain delivery. 

6 months + 

• Help to ensure strategy and vision has meaning and is delivered to teams. Ensure all teams have easy to understand delivery plans with clear deliverables. Connect the dots between business strategy and people/team activities to support  overall domain success. 
• Measure the outcomes and outputs of projects and process improvement  endeavours to inform direction of the domain.

About SpringerNature - springernature.com

Springer Nature employs more than 10,000 people in over 50 markets, and is home to some of the best-known names in research, educational and professional publishing. 

Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, we provide opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.

We value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. #LI-SS2

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.