Content Acquisition Success Manager - Publishing Performance and Intelligence team 1

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Date: Nov 23, 2022

Location: Dordrecht, NL New York, US London, GB Heidelberg, DE

Company: Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.


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Content Acquisition Success Manager

Locations: Dordrecht, Heidelberg, London or New York 
Hybrid working


Business Area and Mission


The goal of the Publishing Performance and Intelligence Group (PP&I) is to help deliver next generation digital publishing at Springer Nature and as a result, grow the number of published articles, especially in open access (OA). Working closely with the Journals Group, Production, IT, Marketing and Customer Service we will support increasing the number of transfers of articles between journals, commissioning new collections and strengthening editor engagement. As well as supporting and enhancing the end-to-end publishing process.


The Centre of Excellence (CoE) team aims to create and drive continuous improvement with PP&I teams and their respective stakeholders including Operations, Technology, Customer Services, Research Sales & Marketing, Finance, and others. We align, agree, plan and drive the implementation of new/improved workflows, processes, systems, and tools within the end-to-end publishing process. 

The team that will be supported is the Content Acquisition Team which is a division within the Publishing Performance & Intelligence group providing expertise and dedicated resources to support the growth of commissioned content across the SN Journal portfolio.


Purpose of the Role 


The Content Acquisition Success Manager will, as part of the CoE team, be responsible for delivery of dedicated support to the Content Acquisition (CA) team within the PP&I Group and will have direct impact on the Content Acquisition targets by supporting growth and by sharing industry insights.



  • Work with Content Acquisition management team to generate and update our employee onboarding guideline
    Responsible for generating and updating training materials for new joiners to get them familiar with the workflow and processes efficiently and effectively
    Support Head of Content Acquisition to organize training sessions for their new hires
    Monitor the market trend and competitor products to propose new ideas and new materials for new employee onboarding
    Regularly check with journal teams, the RIG team, and the contract management team to collect product and policy updates and update the existing training materials accordingly for new joiner


Experience, Skills & Qualifications


Experience / Qualifications

  • Over 4 years relevant experience in an industry with similar dynamics and drivers.
  • Have the ability to think strategically about a wide range of issues
  • Experienced in working in a matrix organization, preferably with multiple development teams
  • Fluent in English (both written and oral) 
  • Working experience in an international business or environment
  • Good understanding of publishing ethics and integrity issues



  • Self-starting, high degree of independence 

  • Effective communication and presentation skills, with customers, with teams, and with senior managers

  • International and cultural sensitivity

  • Process analysis

  • Consulting skills

  • Good understanding of publishing processes 

  • A proactive problem solver, with good attention to detail

  • Reliable and results-oriented working style, from plan to detailed implementation

  • Flexible attitude

  • Team player


In return, we offer a competitive salary range and great employee benefits.


Please submit a CV and covering letter outlining your experience and interest for the role.

*Note for candidates in the Netherlands: As per our local policy, please be aware that this role will be open only for internal candidates within the first 2 weeks. Afterwards, external applications will be progressed

Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email so we can make any necessary arrangements. 


At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.